Shipping/Return Policies

Free shipping in Canada for orders over $129

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Shipping Policy

All orders received online will be processed within 5-10 business days (excluding weekends and holidays). While every effort will be made to process and ship customer orders as soon as possible, there may be delays due to circumstances outside of our control (such as public holidays, natural disasters, product unavailability, strikes, etc.). We cannot guarantee on-time delivery and will not accept any liability for delays.

Products will be delivered to the exact address provided by the customer. We will not be responsible for delivery delays due to incorrect or incomplete addresses provided to us, and we cannot deliver to post-box-only addresses.

We are not responsible for lost or stolen packages. The customer should contact the shipping company directly in such cases. We will not accept responsibility for packages reported as delivered by the shipping company, and we cannot issue refunds or credits for such packages.

Currently, we do not offer shipping outside of Canada. We ship most packages within Canada (excluding NT, YT, and NU) for free on purchases over $129. A flat shipping rate of $18-25 will be charged for purchases under $129. These rates are subject to change without notice. We reserve the right to cancel any order at any time and issue a full refund.

All pricing, taxes, shipping rates, etc. will be listed and processed in Canadian Dollars.

Once the order is processed, a shipping confirmation notification, including the package tracking number, will be sent to the customer. Order cancellations will be subject to a 20% restocking fee to cover labour, time spent, and the cost of having the product off the website during busy periods.

We will not accept any liability for products damaged in transit or due to weather.

If an order has not been delivered within 10 days of receiving the shipping confirmation notification, the customer can contact us at support@znoms.com with their name and order number, and we will investigate accordingly.

RETURN AND REFUND POLICY

Due to the perishable nature of our products, returns are NOT accepted. However, if a customer has any concerns regarding their order, they may contact us within 7 days of receipt at support@znoms.com.

While we make every effort to ensure that our products are of good quality, we cannot guarantee that they will meet every customer's personal tastes and expectations. In the event that a customer receives a defective or expired product, we will replace it with the same or similar product at no extra cost as compensation for any inconvenience. Alternatively, we are happy to offer a credit or coupon for future use in lieu of a refund.

We have taken steps to accurately display the colors and images of our products, but cannot be held responsible for how these images are displayed on a customer's viewing device.

We reserve the right to limit quantities of any products or services we offer and to change product descriptions, pricing, or discontinue products at any time, at our sole discretion.

We are not responsible for lost or stolen packages, and customers should contact the shipping company directly in such cases. We cannot issue refunds or credits for packages that have been confirmed as delivered by the shipping company.

Additionally, we cannot be held responsible for damage to products during transit or due to weather. As our products include items such as candy and chocolate that may melt during shipping, customers acknowledge the potential melting risks by purchasing these products.

Order cancellations are subject to a 20% restocking fee to cover labor, time spent, and the cost of having the product off the website during busy periods.

We will address each issue on a case-by-case basis and strive to find a satisfactory solution.

Shipping Policy

RETURN AND REFUND POLICY

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